Customer Privacy Policy
Last Updated: 3 Feb 2026
Cleani.ca (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you provide when using our platform. By using Cleani.ca, you agree to the practices described in this Privacy Policy.
1. Personal Information We Collect
We collect information you provide directly to us, including:
● Account information: name, email, password, phone number, postal code
● Booking information: service type, location, date/time, special instructions
● Payment information: processed securely through third-party payment providers
● Communications: messages via the platform or support requests
● Usage data: IP address, device type, browser, and activity logs
2. How We Use Your Information
We use your information to:
1. Provide and manage bookings
2. Match customers with nearby independent cleaning Vendors
3. Process payments and send receipts
4. Communicate about bookings, updates, and support
5. Prevent fraud, abuse, and illegal activity
6. Improve the platform and services
3. Sharing Your Information
We do not sell your personal information. We may share information with:
● Vendors: your name, postal code, and booking details necessary to provide services
● Service providers & payment processors: to operate the platform
● Legal authorities: if required by law or to protect our rights
4. Legal Protections & Limitation of Liability
● Cleani.ca is a marketplace connecting customers with independent cleaning Vendors. We do not provide cleaning services directly.
● Vendors are independent contractors; Cleani.ca is not liable for any acts, omissions, or services provided by Vendors.
5. Data Security
We take reasonable measures to protect your personal information (Encrypted connections, Secure servers). No system is completely secure.
6. Your Rights & Choices
You can access and update your account information, opt-out of marketing, or request deletion of personal information. Send requests to support@cleani.ca.
7. Cookies & Tracking
We may use cookies and similar technologies to remember preferences and analyze usage.
8. Retention
We retain personal information only as long as necessary to provide services and comply with legal obligations.
9. Contact
For questions: 📧 support@cleani.ca
Vendor Privacy Policy
Last updated: [DATE]
Cleani.ca respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you access or use the Cleani.ca platform.
1. Scope of This Policy
This Privacy Policy applies to Customers, Vendors, and Visitors.
2. Information We Collect
2.1 Personal Information
First and last name, Email, Phone, City, Profile photos.
2.2 Vendor-Specific Information
Business name, Vendor type, Service details, Verification documents, Payment info.
2.3 Usage & Technical Information
IP address, Device type, Log data.
3. How We Use Information
To operate the platform, manage accounts, connect customers with vendors, facilitate bookings/payments, and comply with legal obligations.
4. Sharing & Disclosure of Information
We may share information between customers and vendors as required to complete bookings, and with service providers. We do not sell personal information.
5. Vendor & Customer Responsibility
Vendors are responsible for how they handle customer information. Cleani.ca is not responsible for off-platform communications.
6. Data Storage & Security
We use reasonable safeguards. Data may be stored in Canada or other jurisdictions.
7. Retention of Information
We retain info as long as necessary to provide services and meet legal requirements.
8. Access, Correction & Deletion
You may request to access, correct, or delete your personal information by contacting support@cleani.ca.
9. Contact Information
For privacy-related questions or requests: 📧 support@cleani.ca